Thank you for shopping at shop boonu. We want you to love your purchase.
If something isn’t right, this policy explains how to request a return, exchange, or refund.
1) Return Window & Eligibility
Returns are accepted within 30 days from the delivery date.
Items must be unused, unwashed, in original condition, and include all packaging, tags, and accessories.
Please obtain an approved RMA (Return Merchandise Authorization) before sending any item back.
2) Non-returnable Items
Opened blind boxes or items with broken seals (where randomness is the product feature).
Customized or personalized items, gift cards, downloadable products.
Discounted “final sale” items (if marked on the product page).
Items showing wear, damage, odor, stains, or missing parts not due to our error.
3) Damaged, Defective, or Wrong Item
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with
photos/videos of the parcel, packing slip, and product. We will arrange a replacement or refund according to your preference.
4) How to Start a Return
Email us at t86311008@qq.com with your order number, item(s), and reason for return.
After approval, you’ll receive RMA instructions and the return address.
Pack items securely; include the RMA number inside the parcel.
Ship via a trackable service and keep the receipt until your return is processed.
5) Shipping Costs
Change of mind / non-defect returns: Return postage is the customer’s responsibility.
Our error / defective items: We cover reasonable return shipping or provide a prepaid label (where available).
Original shipping fees are non-refundable unless the return is due to our error.
6) Refunds
Once your return is received and inspected, we’ll notify you of approval or rejection. Approved refunds are issued to the
original payment method within 5–10 business days (processing times may vary by bank).
If you haven’t received a refund after our confirmation, please first check with your bank or payment provider.
Then contact us at t86311008@qq.com.
7) Exchanges
Exchanges are subject to stock availability. For faster service, you may return the item for a refund and place a new order.
8) International Returns & Customs
International customers are responsible for return shipping, customs duties, taxes, and brokerage fees associated with the
return. Please declare the parcel as “Returned Goods” to avoid additional import charges.
9) Pre-orders & Mystery/Blind Boxes
Pre-orders: Cancellable before shipment; after shipment, follow the standard return rules.
Blind boxes: The surprise character is part of the product experience; returns for “character preference”
are not accepted unless the item is sealed and unopened.
10) Return Address
Return Center: [Company / Recipient] – [Street, City, State/Province, ZIP/Postal, Country]
*(Do not ship returns without an approved RMA; unauthorized parcels may be refused.)*
